Member Spotlight

 

 

 

Maxim Healthcare Services provides a variety of healthcare services for their patients and families, including home healthcare, personal caregiving services and respite care services. Their mission is as follows: Be the Employer, the Provider and the Partner of Choice in the Healthcare Services Industry.
Their guiding principles include: Team Member Experience, Patient Experience, Caregiver Experience, Customer Experience, Organizational Adaptability and Business Acumen.

Home Healthcare:  Maxim has experience providing long-term, continuous care to chronically ill patients, providing home healthcare and companion services to those in need. All of their homecare offices are licensed, as required by the standards within the homecare industry (CMS). The Maxim home health team includes skilled nurses and home health aides (HHAs). Their nurses deliver comprehensive care in the home to both adult and pediatric patients with a variety of conditions and needs, including ventilator, tracheostomy and tube feedings.

Personal Caregiving Services:  Maxim has experience providing personal caregiving services to promote, maintain, and/or restore health, and minimize the effects of illness and disability. Services include, but are not limited to, the following*:
• Companionship
• Assistance with a safe bathing environment
• Assistance with dressing and clothing suggestions
• Escorting to appointments and social events*
• Stand-by assistance with walking and transfers*
• Helping start the day and end the day (getting out of and into bed, dressing)
• Reminder services (medications, appointments, dates, routines)
• Preparing meals and feeding
• Performing light housekeeping
• Organizing and reading mail
• Entertaining (games, crafts, reading)
• Home safety evaluation
*Although caregivers cannot make full patient transfers, Maxim does employ licensed clinicians who can.

Respite Care Services:  Respite care services include, but are not limited to:
• Assistance with activities of daily living
• Performing personal care (bathing, grooming, etc.)
• Dressing
• Meal preparation
• Performing light housekeeping
• Laundry
• Providing companionship
• Entertaining
• Oral hygiene and skin care
• Incontinence care
• Assistance with ambulation
• Providing transfer assistance
• Obtaining pulse, temperature, and respiration

Training and Professional Development:  

Maxim is committed to improving patient care and staffing trained professionals. At Maxim, staff is carefully screened and credentialed, and has experience providing care for adult, geriatric and pediatric patients with a variety of ailments throughout the state of Delaware. Approximately 50% of their clients in DE are pediatric patients.

Figure 1: Training staff in the in-house skills lab.

Maxim provides a formal orientation for new staff and ongoing professional development and training. In addition, all new staff go through hands-on in-house checks in the skills lab before going out in the field. Maxim also offers specialized training through a ventilator and tracheostomy program, novice nurse program, and adult-to-pediatrics program. All programs include a detailed orientation within their skills lab from the Maxim clinical staff, online tutorials, and then transitioning to getting hands-on experience in the home with the scheduled experts on the cases currently. They are designed to offer education to further nursing careers and keep up with the constant demand of the home health nursing needs in DE. Finally, staff also attends in-service trainings focused on patients transitioning from pediatric to adult services. This is done in partnership with the Transition Coordinator from A.I. DuPont Hospital for Children, who conducts the in-service training.

Maxim offers an internal continuing education curriculum to their staff. The Maxim Rewards Continuing Education (CE) Program is designed to reward their caregivers with credits in an effort to help them advance their careers and maintain nursing certifications. Maxim has over 400 ANCC (American Nurses Credentialing Center) accredited on-line courses covering over 30 subjects. These courses are always being updated to cover the latest areas of interest in addition to covering the following topics:

• Cardiology
• Community Nursing
• Critical Care
• Cultural Competency
• Emergency Nursing
• Infectious Disease
• Holistic Health
• Home Health
• Neurology
• Oncology
• Patient Education
• Pediatrics
• Psych/Mental Health
• Spanish

Figure 2: Training staff in the in-house skills lab.

Maxim Quality Improvement Initiatives:

Maxim caregivers are regularly supervised and evaluated. Maxim has various programs which allow for continuous monitoring and improvement of the quality services that are delivered. Defined best practices are used and success is measured through different quality metrics. Self-evaluation, patient satisfaction surveys, and annual performance evaluations are some of these measures. Additionally, an independent team of full-time clinical compliance specialists, from the national office, conducts internal audits of their offices and patient assessments to verify that the offices are performing their duties as Maxim expects.

Additional Information:

Maxim staff is accessible 24 hours a day, including weekends and holidays and they have bilingual individuals on staff who speak both English and Spanish. In addition, they have access to a language line provided by the national organization.

Maxim accepts most private insurance, Medicaid and MCOs.

The following are the Maxim Healthcare Services locations in Delaware:

Maxim Healthcare Services
500 West Loockerman St
Suite 320
Dover, DE 19904
Phone: (302) 734-9040
Fax: (302) 734-9045
Email: doveroffice@maxhealth.com

Maxim Healthcare Services
1523 Concord Pike
Suite 100
Wilmington, DE 19803
Phone: (302) 478-3434
Fax: (877) 839-6755
Email: WilmingtonDEOffice@maxhealth.com

For more information about Maxim Healthcare Services, please visit their website at https://www.maximhealthcare.com/our-services/home-healthcare.