Insurance and healthcare providers cannot deny you services just because you or your child have a physical or mental disability. You have the right to physical access to a provider’s office or facility, medical equipment, extra time for visits, health information in a usable, accessible format and access to other medical services as you need them.
If you disagree with your health plan about what you need, you can file a complaint with your plan’s provider.
There are several Delaware organizations that can help you understand your rights and advocate for the services you need.
Delaware Family Voices
help navigating healthcare services and insurance issues
Delaware Insurance Commissioner’s Office
resolve conflicts, file complaints with insurance companies and health care providers
Disabilities Law Program (DLP)
individual advocacy, referral services, community education, and self-advocacy training
Long Term Care Ombudsman Program
intermediaries for resolving issues around long-term care
Medicaid Managed Care Organization Calls
conference call for assistance with Medicaid issue resolution
Transition to Adulthood – Your Rights
website with information about rights for young adults with disabilities